Custom CRM Development Services for Visionary Companies

We Craft Custom CRM Solutions for Visionary Enterprises
What it is

What Is a Custom CRM and How Can It Transform Your Business

A CRM (Customer Relationship Management) encompasses every interaction with individuals from client companies, from initial contact to ongoing relationships and even client offboarding.
Our custom CRM solutions are designed to:

Cater to the unique needs of your business
Ensure that you have the tools to nurture relationships at every stage
Turn clients into evangelists for your services

With our expertise, companies led by non-technical visionaries can leverage the power of a comprehensive CRM system tailored to their specific requirements.


Benefits of Custom CRM

Choosing a custom CRM system guarantees seamless alignment with your business processes and IT infrastructure, providing a tailored solution to suit your unique processes. As client interactions become more complex, a one-size-fits-all tool may fall short, making a custom CRM an invaluable asset for seamless integration and scalability.
The key benefits it offers are:

Tailored Solution

Get a CRM system that aligns seamlessly with your business processes and objectives.

Competitive Edge

Differentiate yourself with unique functionalities and streamlined operations that outperform generic CRM tools, giving you a further edge in the market.

Full Ownership and Control

Maintain complete control over your system, ensuring it evolves with your business.

Seamless Integration

Are you concerned about compatibility with your existing IT infrastructure? Custom CRMs can be designed to integrate smoothly with your current systems.

Cost Efficiency

While the initial investment can be higher, a custom CRM pays off in the long run, eliminating costly workarounds and additional tools.

Flexibility and Scalability

Need to know how to adapt your CRM as your business changes? Enjoy a system that grows with your business and adapts to your ever-changing needs.

Enhanced Security

Custom solutions offer better and tailored security measures to safeguard valuable client data.

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For non-technical leaders pondering whether to build in-house or outsource, a custom CRM from Belighted offers a professional, secure, and user-friendly solution. You don’t need to be a tech expert to have a top-tier CRM; we guide you through the process, ensuring your system is a perfect fit for your business, now and in the future.The key benefits it offers are:

For who

Who We Serve

Our bespoke CRM development services are meticulously designed to cater to the unique needs of non-technical founders leading startups and enterprises aiming to optimize their workflows:

Startups and Small Businesses

Non-technical founders can leverage our custom CRM solutions to automate their sales processes, manage customer interactions, and gain valuable insights into their business operations. We provide intuitive interfaces and easy-to-use tools, ensuring you can focus on growing your business without getting bogged down by complex software.

Enterprise Workflow Optimization

Enterprises looking to streamline their internal workflows and enhance employee productivity will find our CRM solutions invaluable. We offer robust integration capabilities, ensuring seamless communication between different departments and tools, leading to a more efficient and collaborative work environment.

Sales and Marketing Teams

Our CRM systems are tailored to empower sales and marketing professionals, providing them with the tools they need to nurture leads, close deals, and track performance. With automated workflows and detailed analytics, teams can optimize their strategies and focus on what they do best.

Customer Support and Service

Enhance your customer support and service with a CRM system that provides a 360-degree view of customer interactions. Our solutions enable support teams to resolve issues more quickly, leading to increased customer satisfaction and loyalty.

Human Resources and Recruitment

Streamline your HR and recruitment processes with a CRM system designed to manage candidate interactions, track applications, and simplify the hiring process. Our solutions ensure that you can find and retain the right talent for your business.

Project Management and Collaboration

Improve project management and team collaboration with a CRM system that centralizes communication, task management, and resource allocation. Our solutions help teams stay on track, meet deadlines, and deliver successful projects.

By choosing Belighted for your custom CRM development needs, you're investing in a solution that is tailored to your industry's specific requirements, ensuring that you can manage customer relationships more effectively and drive business success.


Our Custom CRM Development Service Options

Quote and Contract Management 

Our service streamlines the management of quotes and contracts, integrating e-signature capabilities and customizable templates for a seamless, paperless process. By utilizing advanced tools, we facilitate the creation, sending, and tracking of quotes and contracts, ensuring a secure and efficient workflow. This system not only speeds up the agreement cycle but enhances the accuracy and professionalism of your business transactions.

Contact Management System

We offer a comprehensive solution to centralize your customer information, creating a robust database that encompasses contact details, communication history, and preferences. Leveraging no-code platforms such as Airtable or Bubble, we ensure a user-friendly experience in managing your valuable customer data.

Sales Pipeline Tracker

Our team specializes in developing visual tools to meticulously track your leads and deals throughout the sales funnel. Utilizing customizable dashboards, we tailor the tool to seamlessly align with your unique sales process.

Customer Support Ticketing System

We implement efficient systems to handle customer support requests, ensuring swift assignment to the right team members and tracking the resolution status diligently. Utilizing versatile tools, we are capable of creating both mobile and web apps to serve this purpose.

Appointment Scheduling Tool

We design tools that not only allow your customers to book appointments with ease but also enable your team to manage their schedules effectively. With the integration capabilities of no-code platforms, we ensure synchronization with external calendars and the sending of automated reminders.

Feedback and Survey Forms

We build forms tailored to collect customer feedback and conduct surveys, ensuring that you gather valuable insights directly from your customers and reinforce your service delivery. Tools like Typeform or Google Forms can be integrated into your CRM system to gather valuable insights directly from your customers.

Email Marketing Automation

We set up automated email campaigns designed to nurture leads and maintain engagement with your existing customer base. By connecting your CRM system with email marketing tools through no-code platforms like Zapier or via API, we optimize your email marketing efforts.

Client Onboarding Process

We streamline the onboarding process for your new clients, implementing automated workflows and efficient document management. Our tools ensure a smooth and efficient onboarding experience, setting a positive tone for your client relationships.

Client Portals

We design secure, user-friendly client portals that serve as a dedicated hub for your customers to access their documents, services, and communications. This allows clients to view their transaction histories, manage accounts, and interact with your services at their convenience. By offering a centralized location for client interactions, our portals enhance both customer engagement and satisfaction.

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With Belighted by your side, you're not just getting a software solution; you're partnering with a team that's deeply invested in the future of healthcare. Together, we can revolutionize the way it is delivered and experienced.

Success Stories from Our Clients

Read through our Case Studies to gain more insight into our proven processes with subsequently effective results. 

Why Choose Belighted as Your CRM Development Partner?

Navigating the intricate world of CRM systems can be daunting, especially when you need a solution tailored to your unique business processes. At Belighted, we recognize the importance of having an efficient CRM system that aligns with your company's specific needs. 

Expertise and Experience

With years of experience in the software development industry, we bring a wealth of knowledge and skills to the table. Our team has successfully delivered numerous CRM solutions across various industries, ensuring that we understand the nuances and specific requirements of different business domains.

Co-Building Your Vision

We don't just "execute" but we always "co-build" solutions for our clients. We involve you in the initial stages of the process, listening attentively to your requirements. This collaborative approach guarantees that the end product aligns with your expectations and objectives.

Passion for Innovation

Innovation is ingrained in our methodologies, so we leverage no-code solutions to bring cutting-edge, tailored CRM systems to life. This approach accelerates the development timeline and ensures that your CRM is built with the latest and most efficient technologies, ensuring long-term viability.

Transparency and Trust

We understand that diving into software development can be overwhelming. We demystify the software development process from the outset, providing transparency and assurance. You’ll have a clear view of how your resources are being utilized, ensuring that every penny spent is an investment in your business’s future.


Our Proven 5-Step Process for CRM Development Success

Developing a custom CRM solution requires a detailed and thoughtful approach, and we've honed our process to guarantee exceptional outcomes:


As a first step, we evaluate if our expertise aligns with your project’s unique requirements. By arranging a call with a Belighted account manager, we analyze the specifics of your project, aiming to grasp your team’s goals and key product necessities. After this call, we create a summary for our product team to validate the technical feasibility, budget, and timeline.
We will put together a detailed proposal outlining the features, expected budget, and a roadmap to launch. While we refine the finer details in the next phase, this step ensures you have the clarity and confidence to move forward with us.


This phase is to precisely define the features and structure of your CRM solution. Early clarification speeds up our build process and ensures alignment with your expectations. You’ll work closely with a dedicated Product Manager from our team, mapping out the entire product flow. Key decision points allow you to choose feature inclusions and make budgetary decisions. 
We prefer a streamlined approach, but you have the flexibility to add features if needed. After thorough technical research, we document all prerequisites into a detailed scope document outlining users, pages, and features, along with a timeline and budget. This phase transforms your vision into a clear blueprint for your CRM solution.


In the design phase, our UX designers turn the feature requirements from the scoping phase into interactive mockups and a design outline. This ensures designs that are not just tailored to your unique CRM features but also adhere to best UX practices for the next development phase.
Once these designs are integrated with the written content, the scope document is finalized, serving as the blueprint for your project. This document is open for your feedback, with our Product Manager ready to make necessary adjustments, ensuring the final plan aligns perfectly with your vision and budget considerations.

Develop & Build

With the development phase underway, your dedicated Belighted team, consisting of a lead developer, UI assembler, and QA specialist (all managed by your Product Manager), works diligently through the comprehensive build plan. The team focuses on set milestones, ensuring each feature is developed, tested, and refined.
By the end of this phase, you will have a fully developed CRM solution that is ready for your final review before launch.


Understanding that CRM solutions need to adapt to user feedback and evolving industry standards, we offer post-launch support to ensure your application continues to meet user needs and remains up-to-date.
Whether you require one-time support for specific feature additions or ongoing support for regular updates and maintenance, we provide flexible options to ensure you have access to the Belighted team whenever needed, helping you achieve optimal results from your CRM solution.

Ready to transform your customer relationships and streamline your business processes?

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Invest in Results: Understanding Custom CRM Costs

Embarking on a custom CRM development journey is a significant investment, and we understand the concerns that come with it. We prioritize transparency, ensuring you get the best return on your investment (ROI).

Transparent and Tailored Pricing

Our projects typically range between 50K€-75K€ over a three-month period. However, it's crucial to understand that custom development means flexibility. We can build a solution tailored to almost any budget, thanks to our agile software development and lean principles.

Prioritizing ROI

We understand that investing in a Custom CRM is a big decision, especially for non-technical founders and enterprise workers who are investing a significant amount of their own money. The fear of choosing the wrong partner and the uncertainty of not knowing how much the software development will cost are real concerns. Our priority is ensuring you get the best ROI for your budget so that we don’t build something more expensive than what you need.

Open Budget Conversations

From the start, we engage in open discussions about your budget, aligning the project’s scope with your financial constraints. This proactive approach helps prevent any unexpected deviations, ensuring that you are in control of your investment.

Your Partner in Development

Choosing Belighted as your CRM development partner means choosing a team committed to your success, and a team that steers away from shortcuts or half-hearted approaches. We are here to guide you through the process, ensuring clarity, transparency, and a focus on delivering the best possible ROI for your project.

Stay Ahead: Cutting-Edge Technologies We Utilize

In the fast-paced world of FinTech, staying ahead of the curve is crucial. That's why we leverage cutting-edge, no-code technologies to accelerate your project's development. No-code platforms empower us to build custom software at an unprecedented speed, without reinventing the wheel.

Here are the technologies we use to stay ahead:

Hear From Our Satisfied Clients

5 Blue stars placed equally next to one another

"Product development best practices are evolving at such a fast pace that it was difficult for me to make decisions related to the software product and the technical skills needed. Belighted's advice brought me confidence and gave me clear steps that helped me maximize my chances of success."

Vincent Leroy
Vincent Leroy,
5 Blue stars placed equally next to one another

"It's a real pleasure to work with Belighted. They are focused on delivering features with business value and they like to get stuff done. This vision allowed us to launch our products with just a couple of months of development and help us to get user feedback."

Antoine de Beys
Co-founder @deecide
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Your Top Questions About Custom CRM, Answered

What does CRM development entail and why is it important for businesses?

CRM (Customer Relationship Management) development involves creating a customized software platform that helps businesses manage interactions with current and potential customers. Unlike off-the-shelf solutions, custom CRM is tailored to fit the unique needs and processes of your business. It's crucial for businesses because it streamlines operations, enhances customer engagement, and ultimately drives sales and growth.

At what point should a company consider implementing a CRM system?

A company should consider implementing a CRM system when:

  • It experiences difficulty in tracking customer interactions across various channels.
  • There's an increase in customer data that becomes challenging to manage manually.
  • Sales cycles are getting longer, and customer retention rates are dropping.
  • The business is scaling, and the existing tools are not sufficient to manage growth.
What advantages can a business gain from using a CRM system?

Advantages of using a CRM system include:

  • Enhanced Customer Engagement: A CRM allows you to personalize interactions, increasing customer satisfaction.
  • Streamlined Operations: Automate repetitive tasks, freeing up time for strategic activities.
  • Data-Driven Decisions: Access to real-time analytics helps in making informed decisions.
  • Improved Team Collaboration: Centralized data allows for better communication among team members.
  • Cost Efficiency: Over time, a CRM can significantly reduce operational costs.
How long does it take to build a CRM system?

The time required to construct a custom CRM system can vary significantly based on the project's complexity and the desired features. While off-the-shelf CRMs can be installed in a matter of hours, especially for smaller companies, building a tailored solution is a different endeavor and can have a longer timeframe. Leveraging agile methodologies and no-code solutions, a basic custom CRM system can be operational in as little as a few weeks.

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