Dokeos switches to SaaS model and reduces hosting costs by 75 %
Learning management systems (LMS) have been around for a while.
When it first entered the market in 1999, Dokeos had initially gained traction with a solution for e-learning tailored for businesses. But the heavily customized format was expensive to maintain. Seeking to remain competitive, the company identified opportunity in a specialized market - compliance training for highly regulated industries.
The new Dokeos SaaS offering launched successfully and the company has a roadmap of improvements it is tackling with Belighted’s help.
When Dokeos broke into the industry helping companies set up e-learning programs, it was well-received. The company was the only provider of its kind and easily reached hundreds of corporate clients. However, with each new customized release, maintenance became more of a burden. Each time the team fixed a bug, it required fixing the base software as well as each client’s customized version. The high degree of customization and cost of hosting was becoming prohibitively expensive.
Belighted helped the company pivot and meet the following goals:
- Simplify its offering into SaaS format for long-term scalability
- Improve user experience
- Differentiate with smart reporting that capitalizes on industry experience
- Reduce maintenance costs drastically (they saved 75% on hosting costs alone)
Don't just take our word for it
“The Belighted analysts never talk about software, programming or graphical design, not even during lunchtime. They focus instead on grasping the essence of the user experience. This shift gives Belighted meetings a unique flavor. Call it philosophical. It’s all about meaning: how users attempt to make sense out of their experience and achieve goals. At the end of the analysis you get a software, fully tested, allowing users to create new forms of life.”
The Dokeos team continued to work with Belighted to rework its app, capitalizing on our experience and learning from our product development methods:
- Lean approach: prioritizing work on the features that bring the most value.
- Agility: working on small feature improvements and testing to gather feedback.
- Efficiency: standardizing a product and creating a team with well-defined roles to facilitate the decision-making and client management process.
Dokeos released the reworked app in March 2018 and it has been well received in the months since. Hosting costs decreased by 75% immediately. There is still much to be done. Dokeos plans to continue to evolve to serve its customers with the best technology and suite of e-learning tools, adding more features and more reporting functions in the future.